Handles inbound support calls within the defined workflow, understands the actual issue rather than matching keywords, and resolves what it can from your own knowledge base.
Support queues grow with volume, but most calls are the same handful of routine questions — answered by whoever happens to be free.
Handles inbound support calls within the defined workflow, understands the actual issue rather than matching keywords, and resolves what it can from your own knowledge base.
Any routine or first-line support question.
Recognizes what’s actually being asked, not just keywords.
Routine queries are answered from your own knowledge base — nothing improvised.
The issue is logged into your support system without manual entry.
Anything outside its scope goes to an agent with a full summary, not a blank slate.
Can handle inbound support calls automatically within the defined workflow.
Understands the actual question, not just matched phrases.
Responses draw only from your approved knowledge base.
Every issue recorded in your support system.
Handles the repeatable questions without an agent needed.
Hands off with the full conversation, not a cold transfer.
Complex, ambiguous, or sensitive issues go to an agent with the full conversation context — Awaz never guesses past what it’s been given.