Each AI Employee is given a job — grounded in your business’s own knowledge, connected to your tools, built to listen, understand, and act.
Rolling out workflow by workflow: capabilities vary by use case and integration — talk to us about what can be piloted today.
Speaks with customers or trade partners and captures orders through conversation.
02Handles inbound questions, routine service requests, and first-line support.
03Conducts respectful payment follow-up conversations.
04Answers incoming calls and understands why someone is calling.
05Contacts or receives prospects and identifies genuine opportunities.
06Runs outbound conversational campaigns people can actually respond to.
07Conducts conversational surveys instead of rigid questionnaires.
A traditional bot answers a question. This AI Employee is given a job: handle first-line support end to end, and know when to bring in a human.
Picks up inbound support calls, live around the clock.
Recognizes intent and context, not just keywords.
Pulls relevant answers from your own knowledge base.
Logs the issue into your system automatically.
Handles the repeatable questions without a human needed.
Hands off complex cases with a full summary, not a blank slate.
Answers incoming calls and understands why someone is calling — before routing, booking, or taking a message.
Handles the common questions instantly.
Sends the right conversation to the right place.
Never a missed call with no record.
Schedules directly during the call.
Understands what the caller actually needs.
Recognizes when a call needs a human, immediately.
Speaks with customers or trade partners and captures orders through natural conversation — no app or portal required on their end.
Walks through current pricing and promotions.
Captures what’s actually being ordered, in plain speech.
Grounded in your real catalog and policies.
Converts the conversation into structured, ready-to-process data.
Flags hesitation instead of just logging a “no.”
Nothing falls through when an order isn’t confirmed on the first call.
Conducts respectful payment follow-up conversations — for EMIs, distributor payments, school fees, or overdue bills.
Calls before and after due dates, tuned to your escalation policy.
Confirms what’s actually been paid before pushing further.
Logs commitments and follows up automatically.
Flags disagreements for human review instead of pushing past them.
Reschedules when the timing genuinely isn’t right.
Knows when a case needs a person, not another call.
Contacts or receives prospects and identifies genuine opportunities — fast, before the lead goes cold.
Budget, timeline, intent — the questions that matter.
Captures what the prospect actually needs.
Doesn’t lose the lead on the first hesitation.
Records what was said, not just that a call happened.
Books qualified leads straight onto your team’s calendar.
No manual entry after every call.
Runs outbound conversational campaigns. Unlike a recorded call, the recipient can respond, ask questions, and interact.
Reaches your full list with a consistent, on-brand script.
Wins back customers who’ve gone quiet.
Delivery, appointment, or renewal reminders at scale.
Service updates and announcements people can ask about.
Logs interest, objections, and opt-outs from every call.
Conducts conversational surveys rather than forcing respondents through rigid questionnaires — probing for real answers, not just multiple choice.
Asks naturally, follows up on interesting answers.
Captures what people actually say, not just a rating.
Organizes feedback into themes your team can review.
Awaz AI Employees apply the same way across industries — each one just gets pointed at a different job. Browse the dedicated pages for FMCG, Banking/Fintech, Call Centers, Healthcare, Real Estate, Education, Utilities, Agriculture, and E-commerce.
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