Awaz AI Employees handle routine servicing and collections conversations with defined rules and human escalation — not a system that improvises around your policies.
Awaz answers permitted service and policy questions from approved knowledge; any authenticated, account-specific request (balance, transaction detail) is routed through your appropriate systems or staff rather than accessed directly by the AI. Collections conversations follow your escalation policy, with promises to pay recorded and disputes flagged for review.
Sales & Lead Qualification qualifies interest and fit — it does not approve credit or give regulated advice.
Account-specific and authenticated requests, disputes, and anything requiring regulated advice go to your team. Every conversation is logged for review.
Core banking/CRM (for authenticated lookups, staff-mediated), collections/loan management system.